We have developed this policy because we want you to feel confident about the privacy and security of your personal information.


If you register with, or send information via, we will treat you as having consented to our using your personal data in the manner described in this Policy. If you do not register, the personal data we collect from you will be limited to that which you give us in order to enter into any transactions online. We will use that data in order to facilitate that transaction and for no other purpose.


We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond YellowDog Limited without your explicit permission. However, we will use email to send you messages about outstanding orders, faults and service issues. We may also use email to keep you up to date with news about your current services, as well as anything you show an interest in, either online, or through other contact with YellowDog Limited. If you do not want to be kept informed in this way by email, please let us know.


YellowDog Limited takes all reasonable care to prevent any unauthorised access to your personal data. The personal details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond YellowDog Limited to be used for marketing purposes. If you want to know exactly what personal information YellowDog Limited holds on you, you can obtain it. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address, enclosing a cheque for the administration fee of £10 made payable to YellowDog Limited under the terms of the Data Protection Act. Data Access Manager, YellowDog Limited, The Engine Shed, Station Approach, Bristol. BS1 6QH. United Kingdom


We are serious about guarding the security of your personal data and the details of any transactions you make. Your billing account number is a sensitive piece of information, please be sure to keep this information safe and do not share it with others.


The website creates a ‘cookie’ when you first register online. A ‘cookie’ is a piece of information, like a tag, which some websites create against your PC. Our ‘cookie’ stores some basic information which helps us to identify if you have visited the site before and if you have provide you with some personalised content such as welcoming you by name if you have supplied this in a previous visit. However, as it is based on your PC, we will not find the ‘cookie’ if you visit from a different PC to the one you registered on. YellowDog Limited’s use of ‘cookies’ includes the following assurances: No information regarding your telephone number, account or payment details is included in the cookie or can be accessed using it. They do not collect any personal information regarding the use of your PC or Internet browsing in any way. If you do not want a cookie to be created on your PC, web browsers such as Chrome Firefox, Safari and Internet Explorer provide the option to disable them.


Third party Internet sites that you can link to through are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. YellowDog Limited accepts no responsibility or liability for these sites.


If you would like to stop unwanted calls, emails and direct mail from YellowDog Limited simply give us a call or send us an email.



August 2015 By accessing and its associated websites you are agreeing to be legally bound by these terms as modified from time to time (“Terms”). Any use of the site by you after such changes are posted constitutes your agreement to these Terms as modified. Before using the Website it is your responsibility to read the Privacy Policy and to notify us in the manner set out in the Policy if you do not want us to collect information about you, and reject any cookies in the manner set out therein.


The Website is owned and operated by YellowDog Limited (in these Terms ” YellowDog ” means YellowDog Limited). YellowDog reserves the right to suspend or terminate your access to the Website at any time, with or without notice or explanation.


All intellectual property rights, including copyright, in the content displayed on the Website (“Content”) belong to YellowDog or its licensors. All rights are hereby reserved.